Exchange & Refund Policy

At Mupoer, we strive to deliver the best products to our customers. Our 30-day return policy is designed to provide peace of mind, while ensuring that returns and exchanges are processed smoothly.

30-Day Return & Exchange Policy

We offer a 30-day return policy on most of our products. If you are not completely satisfied with your purchase, we will gladly accept returns or exchanges under the following conditions:

Eligibility for Returns & Exchanges:

• Products must be unused, in their original condition, and in the original packaging.
• Return requests must be made within 30 days from the date of delivery.
• You must provide proof of purchase (receipt or order confirmation).

Note: Returns for defective products, shipping errors, or other issues caused by us are fully covered.

How to Initiate a Return or Exchange:

1. Contact Us: Reach out to our customer support team at support@mupoer.com within 30 days of receiving your order. Provide your order number and reason for return or exchange.
2. Approval: We will assess your request and determine if it meets our return criteria. If approved, you can proceed with returning the product.
3. Return the Product: Once your return is approved, send the product back in the original packaging to the following address: 
   Name: Mupoer
   TEL: 0755-27745895
   Address: No.147 Jinglong Zhonghuan Road, Shangfen Community, Minzhi Street, Longhua, Shenzhen, China 518131
   Please ensure the product is securely packed to avoid any damage during shipping.

      4. Refund or Exchange: Once the product is returned and inspected, we will process a refund to the original payment method or issue an exchange if requested.

Refunds:

• Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned product.
• Shipping costs are non-refundable, except when the return is due to a defect or error on our part.
• A 10% restocking fee will be deducted from your refund unless the return is due to a defect or error on our part.
• If the product was purchased during a promotion or with free shipping, the original shipping cost will be deducted from your refund.

Exchanges:

• Defective or Incorrect Products: If the product is defective or incorrect, we will offer a replacement or exchange at no additional cost to you.
• For exchanges, customers are responsible for return shipping unless the return is due to a defect or error on our part.

Non-Returnable Items:

• Clearance or Final Sale Items: All clearance items are final sale and are not eligible for returns or exchanges.
• Opened/Used Products: Products that have been used or opened are not eligible for return or exchange, unless they are defective.
• Personalized or Customized Products: Items that have been personalized or customized cannot be returned or exchanged.

Additional Terms:

• We reserve the right to refuse a return or exchange if the product shows signs of excessive use, damage, or is not in the original condition.
• For exchanges, if the requested replacement is unavailable, we will offer a refund instead.

Contact Us:

For any questions, assistance, or to initiate a return or exchange, please contact us at:
📧 support@mupoer.com

Thank you for choosing Mupoer. We appreciate your trust in our brand and are committed to delivering products that meet your expectations.