Privacy Policy

Last Updated: December 9, 2024

Mupoer ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.mupoer.com (the "Site"), make purchases, and interact with our services. Please read this Privacy Policy carefully to understand how your personal data is handled.

For the purposes of this Privacy Policy, "you" refers to any user of our Site, whether you are a customer, website visitor, or another individual whose personal information we collect.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of any changes by updating the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

2. Information We Collect

We collect different types of personal information depending on how you interact with our Site. This includes:

Information You Provide Directly

• Contact Details: Name, email address, phone number, and shipping/billing addresses.
• Order Information: Payment details (processed via secure third-party payment processors), product selections, and shipping preferences.
• Account Information: Username, password, and other details used to secure your account.
• Shopping Information: Items you browse, add to your cart, purchase, or save for later.
• Customer Support Information: Any information you provide when contacting us about orders, products, or services.

Information We Collect Automatically

• Usage Data: We automatically collect information about how you access and use our Site, including device details, IP address, browser type, and pages visited. This helps us improve user experience and troubleshoot issues.
• Cookies and Tracking Technologies: We use cookies to remember your preferences, enhance the functionality of our Site, and analyze how you interact with the Site. You can manage cookie preferences through your browser settings.

Information We Receive from Third Parties

We may receive information about you from third-party partners, such as:

• Payment Processors: For order processing (e.g., PayPal, credit card companies).
• Shipping and Fulfillment Partners: To manage delivery of your orders.
• Marketing and Advertising Services: To show you relevant ads or promotions.

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

• To Provide Services: Process orders, fulfill purchases, communicate order statuses, handle customer support, and manage your account.
• To Personalize Your Experience: Tailor the Site and marketing materials to better suit your preferences.
• To Communicate with You: Send transactional emails (order confirmations, shipping updates) and marketing emails (sales, promotions, newsletters) if you've opted in.
• For Security and Fraud Prevention: Detect and prevent fraudulent activities, ensure the safety of our Site, and comply with legal obligations.
• To Improve Our Services: Understand how our customers use the Site, conduct research, and enhance our products and services.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Provide a more personalized experience on our Site.
• Track your activity to understand how you interact with our services.
• Analyze website traffic to improve functionality.

By using the Site, you consent to the use of cookies. If you prefer, you can disable cookies through your browser settings, though this may impact your ability to use some features of our Site. For more information about how we use cookies, please visit Shopify's Cookie Policy.

5. How We Share Your Personal Information

We may share your personal information in the following circumstances:

• Service Providers: We may share your data with third-party vendors who help us operate our business (e.g., payment processors, shipping companies, and marketing services).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
• Legal Compliance: We may disclose your personal information to comply with legal obligations, respond to legal requests, enforce our terms of service, and protect our rights or the rights of others.
• With Your Consent: We may share your data when you provide explicit consent, such as for marketing or social media integrations.

6. Data Security and Retention

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or destruction. However, no security system is 100% secure, and we cannot guarantee the absolute security of your information.

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. In compliance with the Personal Information Protection Law (PIPL) of the People's Republic of China, we retain your data for the duration necessary for the purposes outlined in this Privacy Policy.

7. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal data, including the right to:

• Access: Request a copy of your personal data.
• Rectify: Correct any inaccuracies in your personal data.
• Delete: Request the deletion of your personal data (subject to certain exceptions).
• Withdraw Consent: If you previously consented to the processing of your data, you can withdraw your consent at any time.
• Opt-Out of Marketing: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email or by contacting us directly.

To exercise any of these rights, please contact us at service@mupoer.com.

8. Third-Party Websites and Links

Our Site may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have inadvertently collected personal information from a child, please contact us to request its deletion.

10. International Users

If you are located outside of China, please be aware that your personal data may be transferred to, stored, and processed in China and other countries. By using our Site, you consent to this transfer. In compliance with the Personal Information Protection Law (PIPL) of China, we ensure that the transfer of your data will be done securely.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@mupoer.com