Shipping Policy
Thank you for shopping with Mupoer! We are committed to delivering your rechargeable batteries and related products efficiently. Please review our updated shipping policy below:
Shipping Costs
- Free shipping on all orders within the USA (no minimum order required).
- A flat shipping fee of $6.99 applies for orders to Canada, Australia, United Kingdom, Germany, Spain, Italy, and France.
- No tax fees will be charged on your order.
Shipping Time
- Processing Time: Orders are typically processed within 1-2 business days from the time the order is placed.
-
Delivery Time: Once your order is processed, it will be shipped and delivered based on the destination.
- USA: 3-7 business days
- International (Canada, Australia, UK, Germany, Spain, Italy, France): 10-15 business days
Shipping Locations
Currently, we ship exclusively to most areas within the United States and select international locations.
We cannot deliver to the following areas:
- American Samoa
- Guam
- Marshall Islands
- Northern Mariana Islands
- Palau
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Shipping Methods
We use trusted carriers, including USPS, UPS, and FedEx, to deliver your orders to you in a timely manner. The shipping method used for your order will depend on the destination, order size, and delivery preferences.
Order Tracking
Once your order has shipped, you will receive an email confirmation with a tracking number to monitor the status of your delivery.
Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete. Mupoer is not responsible for delays or issues caused by incorrect shipping information.
If you notice an error in your shipping address, please contact us immediately, and we will do our best to resolve the issue before your order is shipped.
Lost or Damaged Packages
If your package is lost or damaged during transit, please reach out to us at support@mupoer.com. We will work with the shipping carrier to investigate and resolve the issue.
Shipping Delays
While we strive to ensure your order arrives within the expected delivery time, delays can sometimes occur due to factors outside of our control (e.g., weather, holidays, or shipping carrier issues).
If you experience any issues or delays with your order, please contact our customer service team at support@mupoer.com.
Shipping Fee and Time Table
Please refer to the table below for shipping fees and estimated delivery times:
| Region | Shipping Fee | Delivery Time |
|---|---|---|
| United States | Free | 3-7 business days |
| Canada, AU, UK, DE, ES, IT, FR | $6.99 (Free on orders over $89) | 10-15 business days |
Notes
- If you place more than one order, you may receive multiple deliveries. We’ll send you a shipping confirmation email for each order, so you’ll know exactly what to expect and when.
- In most cases, packages will be delivered within the estimated time of arrival. However, weather conditions and other external factors may affect the actual delivery date. Please refer to the tracking information for the most accurate delivery date.
- If there is any shipping issue with your package, please contact Customer Support within 30 days of placing your order.
If you have any questions or need further assistance with your order, feel free to contact our customer service team at support@mupoer.com.