FAQs
Product Questions
If you have any questions about our products, including features, usage, or compatibility, you can find the answers here. We're committed to providing the best quality rechargeable batteries for all your needs!
What’s included in the package?
Each package includes:
- Rechargeable AA Batteries
- Charging Box
- Type-C Data Cable
- User Manual
What types of batteries do you sell?
We specialize in rechargeable AA lithium batteries that are designed for high capacity, long-lasting use. They are ideal for a variety of devices such as cameras, mice, shavers, toys, password door locks, blood pressure monitors, and TV remote controls.
How long does it take to fully charge the batteries?
It typically takes 3-4 hours to fully charge the rechargeable AA batteries.
What warranty do you offer?
We provide a 12-month warranty on all of our rechargeable batteries. If you experience any issues within that period, please contact us for assistance.
Shipping Questions
Looking for information about shipping? Here you’ll find everything you need to know about delivery times, shipping costs, and our policies on returns and exchanges. We aim to make your shopping experience fast and convenient!
How long will it take to receive my order?
Orders are typically processed and shipped within 3-7 business days. You’ll receive a tracking number via email once your order has been shipped.
Do you offer free shipping?
Yes, we offer free shipping within the United States! There are no hidden shipping fees.
What shipping carriers do you use?
We use reliable carriers such as USPS, UPS, and FedEx to deliver your order.
Do you accept returns?
Yes! We offer a 30-day free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund.
How do I contact customer support?
You can reach us at support@mupoer.com. Our team is available to assist you with any inquiries or issues you may have.
Are there any customs or tax fees?
No, there are no customs duties or tax fees when you order from Mupoer within the U.S.