Warranty
At Mupoer, we take pride in offering high-quality products that are designed to last. To ensure your satisfaction and confidence in your purchase, we provide a 12-month warranty on all our rechargeable batteries and related products.
What is Covered:
- Battery Defects: Any manufacturing defects or issues related to the materials or workmanship of the product within the first 12 months of purchase.
- Performance Issues: Significant loss of capacity or performance due to normal use, including failure to hold charge properly.
What is Not Covered:
- Damage Due to Misuse: Damage caused by misuse, accidental damage, or improper care (e.g., using the battery in extreme temperatures or with incompatible devices).
- Wear and Tear: Normal wear and tear, or damage caused by improper storage or handling.
- Unauthorized Repairs: Any product that has been altered, modified, or repaired by anyone other than Mupoer or our authorized service centers.
How to Make a Claim:
- Contact Us: Please reach out to our customer support team at support@mupoer.com within 12 months of purchase. Provide your order number, a brief description of the issue, and any relevant photos if necessary.
- Assessment: Once we receive your claim, our team will assess the issue and determine if the product is eligible for warranty coverage.
- Return Instructions: If the product is covered by our warranty, we will provide you with return instructions and a prepaid shipping label.
- Replacement or Refund: After assessing the returned product, we will either issue a replacement product or, if a replacement is not available, offer a full refund.
Customer Responsibilities:
- Proper Use: Follow the product instructions and use the product only for its intended purpose.
- Return Shipping: Customers are responsible for the cost of returning items under warranty unless otherwise specified.
Contact Information:
For any questions or to initiate a warranty claim, please contact us at:
📧 support@mupoer.com
Thank you for choosing Mupoer! We are committed to providing you with the best products and customer service.